FAQ

We’ve put together answers to some of the most frequently asked questions about shopping at Vividmall. If you can’t find what you’re looking for, feel free to contact us directly!

1. Where is Vividmall located?

We are based in Dinuba, California, and we ship products throughout the United States.

2. How can I contact customer service?

You can reach us via email at [email protected] or call us at +1 (801) 654-9578. Our support hours are Monday to Friday, 9 AM to 6 PM (PST).

3. How long will it take to receive my order?

Delivery times depend on the shipping method chosen:

• Standard Shipping: 7–10 business days
• Expedited Shipping: 4–6 business days
• Overnight Shipping: 2–3 business days

Tracking information will be provided once your order ships.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. To initiate a return, email [email protected] with your order number and reason for return.

5. What if my item arrives damaged?

If you receive a damaged or defective product, please contact us immediately with photos and your order number. We’ll arrange a replacement or refund.

6. Do you ship internationally?

At this time, we only ship within the United States.